Privacy Policy
This Privacy Policy explains how Golden Kiwi Reel Club ("Golden Kiwi Reel Club", "we", "us" or "our") collects, uses, discloses and protects your information when you access or use the social casino entertainment site operated at GoldenKiwiReelClub.com (the "Platform").
Golden Kiwi Reel Club offers a digital entertainment experience centered around slot-style social casino games inspired by New Zealand’s vibrant culture and natural beauty. All gameplay uses virtual coins only and does not involve real-money betting or withdrawals.
1. Controller and Contact Details
The entity responsible for your personal information is:
Golden Kiwi Reel Club
17 Queen Street
Auckland 1010
New Zealand
Email: support@GoldenKiwiReelClub.com
2. Scope of this Policy
This Policy applies when you:
- access or use the Platform via web browser or mobile browser;
- create or manage an account on the Platform;
- participate in games, leaderboards, or challenge events;
- contact us or otherwise interact with our services.
3. Information We Collect
3.1 Information you provide directly
- Account details: username, display name, encrypted password, and email address.
- Profile and community data: avatar, preferences, and user-generated content you submit.
- Support data: information shared when you contact us or respond to surveys.
3.2 Information collected automatically
- Usage data: games played, session length, virtual coins earned or spent, achievements, leaderboard standings.
- Device/log data: IP address, browser type and version, device identifiers, OS, timestamps, error logs.
- Cookies and similar technologies: data from cookies, pixels, and similar tools (see Section 6).
3.3 Information from third parties
- social or identity providers (if used for login);
- analytics providers that help us understand performance and usage.
4. How We Use Your Information
- to operate and provide Platform features and services;
- to manage accounts, authentication, and security;
- to personalise gameplay, themes, rewards, and promotions;
- to communicate service-related information and respond to enquiries;
- to analyse performance, improve the Platform, and develop new features;
- to prevent fraud, abuse, or other prohibited activities;
- to comply with legal obligations and respond to lawful requests.
5. Legal Bases for Processing (where applicable)
Where required by law, we rely on performance of a contract, legitimate interests, consent (where applicable), and compliance with legal obligations as legal bases for processing.
6. Cookies and Similar Technologies
We use cookies and similar technologies to keep the Platform functional, remember preferences, and measure how the Platform is used. You can control cookies via your browser settings, but disabling them may affect certain features.
7. Sharing Your Information
We do not sell personal information. We may share data with:
- service providers (e.g., hosting, analytics, security, email delivery, customer support);
- professional advisers where necessary (e.g., legal, accounting);
- authorities, where required by law or to protect rights and safety; and
- successors in connection with a lawful merger, acquisition, or asset transfer.
8. International Transfers
Data may be processed in countries outside New Zealand. Where required, we apply appropriate safeguards to protect personal information in such transfers.
9. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including operating the Platform, complying with legal obligations, resolving disputes, and enforcing our agreements. Afterwards, we delete or anonymise data where appropriate.
10. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your information, and to withdraw consent where processing is based on consent. In New Zealand, rights may arise under the Privacy Act 2020.
11. Age Requirement
The Platform is intended for adult users (18+ or age of majority in your jurisdiction). We do not knowingly collect information from under-age users; if discovered, such data will be removed.
12. Security
We use reasonable technical and organisational measures to protect information, though no system is completely secure.
13. Virtual Coins and No Real-Money Gambling
All gameplay uses virtual coins only. No deposits, real-money betting, or cash withdrawals are supported. The Platform is for entertainment purposes only.
14. Third-Party Links and Services
Links to third-party websites or services are governed by their own privacy and terms policies. We are not responsible for the practices of those third parties.
15. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates the most recent revision.
16. Contact Us
Golden Kiwi Reel Club
17 Queen Street
Auckland 1010
New Zealand
Email: support@GoldenKiwiReelClub.com